If the tool isn't available and the device shows up an unknown, inside the device properties, in the "Details" tab, you can grab the hardware id to search online and determine the driver you have to install. Run services.msc and restart the bluetooth services. Restart your computer and check for the functionality. If available check Delete the driver software for this device and click OK. Once the Device Manager starts, locate your Bluetooth driver, right-click it and choose Uninstall. It will rebuild the hardware and usually find an updated driver. Press Windows Key + X to open Power User Menu. Remove all devices and drivers then restart the computer. ![]() ![]() Sometimes, companies like Dell provide a tool that can automatically scan, detect, and install the necessary drivers. If Bluetooth is NOT listed in device manager, go to the View menu, show hidden devices. If it's unclear whether you need to install the driver, use your computer model information to find it on the manufacturer support website. ![]()
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